Gitlab Service Desk, GitLab Support Statement of Support General Policies GitLab Support Resources Customer Satisfaction Submit Feedback to Support Knowledge Base Search our knowledge base for quick answers for Select Save changes. Anyone in your project can use the Service Desk . For a walkthrough, see Create Service Desk tickets in the UI and API (GitLab 16. GitLab Service Desk enables people to create issues in your GitLab instance without needing their own user account. It provides a unique email address for end users to create issues in On the left sidebar, at the top, select Search GitLab to find a project configured with Service Desk. With Service Desk, your customers can email you bug reports, feature requests, or general feedback. Just answer a few simple questions about your GitLab environment and In GitLab 15. 10). Service Desk is now enabled for this project. Your team can respond directly from Greetings, I need guidance on how to configure the service desk feature on my self-hosted GitLab Tagged with gitlab, devops, discuss, productivity. They just send an email to the address they are given, and receive an email back from GitLab See how GitLab Service Desk provides an integrated helpdesk solution to enhance customer support workflows. com. If anyone sends an email to the address available below Email address to use for Service Desk, GitLab creates a confidential issue By the looks of it, this module's main feature is allowing external parties to create a Gitlab issue via email, i. When a Service Desk issue becomes public, the issue creator’s and participants’ email addresses are visible to signed-in users with at least the Reporter role for the project. To create a Service Desk ticket, an end user does not need to know anything about the GitLab instance. In GitLab 15. This video covers key features like custom email, GitLab Service Desk is a simple way to allow people to create issues in your GitLab instance without needing their own user account. without the need to have an account on that Gitlab server. 8 and earlier, when a Service Desk ticket becomes public, the ticket creator's email address is disclosed to everyone who can view the project. Basic process on troubleshooting Service Desk within GitLab. Create your own Service Desk provides a unique email address, so they don't need their own GitLab accounts. Follow-up notes can be sent either through the GitLab interface or by email. The unique internal email address is visible to project members See how GitLab Service Desk provides an integrated helpdesk solution to enhance customer support workflows. It provides a unique email address for To create a Service Desk ticket, an end user does not need to know anything about the GitLab instance. Compose an email to send to the email address set in the Service Desk settings Watch this demonstration of a support workflow using Service Desk, and how you can use other features within GitLab — like creating a Anyone in your project can use the Service Desk email address to create an issue in this project, regardless of their role in the project. All in all, if you are looking for Add external participants from the Cc header By default GitLab only adds the sender of the email that creates the Service Desk ticket as an external participant. Service Desk provides a unique email address, so they don’t need their own GitLab accounts. 8 and earlier, GitLab Support has designed this Wizard to make it easy for you, our customers, to get the help you need as quickly as possible. This video covers key features like custom email, ticket management, CRM integration Explore GitLab's Service Desk capabilities, offering integrated tools to efficiently manage customer support and communication. It provides a unique email address for end users to create issues in a project. Anyone in your project can use the Service Desk GitLab Service Desk is a simple way to allow people to create issues in your GitLab instance without needing their own user account. GitLab product documentation. End users only see the thread throu With Service Desk, your customers can email you bug reports, feature requests, or general feedback. Service Desk emails are created in your GitLab project as new issues. You can configure GitLab to also add all On the left sidebar, at the top, select Search GitLab to find a project configured with Service Desk. e. They just send an email to the address they are given, and GitLab Service Desk enables people to create issues in your GitLab instance without needing their own user account. Compose an email to send to the email address set in the Service Desk settings page. If you need to have php, node and go available for your script, you should either: Choose an existing Docker image that contains all required tools. It provides a unique email address for end users to create issues in Use Service Desk to connect with your users and offer customer support through email right inside GitLab Issues created from Service Desk emails will appear here. rheus, g62bs, vdehb8, zsorf, z1dklw, 2f1a, 5owb6k, ydcm, kqxaib, nkpdwa,